We are maritime: Karen Moore
Jul 13 2016, Lloyd's List

Karen Moore is global compliance officer with Inchcape Shipping Services. She works worldwide.


What does a normal day at your work involve? What are the most challenging parts?


As I have recently joined the company, it's hard to say what a normal day would involve. In two decades of working in-house in multinationals, however, I can predict with some certainty that there won't be many "normal" days. It's what I love about the job.


Right now, I am dividing my time among learning about the business, assessing the current needs for the compliance programme in the immediate and long term, and responding to current demands.


There are a lot of challenging parts, but my top five are: prioritising travel to key markets; matching the compliance programme to risks across business lines and geographies; position compliance as a business advantage; establishing credibility for the compliance function generally; and for me personally at all levels in the organisation.


Why did you join shipping?  


I’m a big believer in walking through doors that open for you, whether professionally or personally, and this opportunity came up unexpectedly. It's an industry with a great deal of history, a global profile and a dash of romance. The combination is irresistible!


It's also an industry that presents a great challenge for a compliance officer, and I am proud to have joined an organisation with a firm commitment to conducting its business with integrity worldwide.


Where do you see yourself in five years’ time (career-wise)? To achieve that, what kind of skills you are planning to gain? 


I cannot imagine a better position at ISS than I have at present. I report to the chief executive and the board and sit on the senior management team. Better to ask me where I see the company's compliance programme in five years' time, so I can answer "at the leading edge of the industry and profession". 


The skills I need are business and industry know-how. Compliance can't be effective in a vacuum, and compliance can't be done by a single person. I need to understand industry and company challenges, listen to regulators, customers and competitors, and work closely with the business to get it right.


Karen Moore, Global Compliance Officer


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