At the heart of our more than 160 years of shipping experience is performing port
agency, where we represent our principals’ interests in one or several of
the 300 ISS office locations globally.
Every port call requires a nominated agent responsible for the operational and financial
coordination between the vessel itself, the owner/operator of the vessel and the
Principals and nominators of any kind, incl. ship owners, charterers, operators
pools, brokers, traders, shippers and receivers – in any sector, i.e. dry
bulk, tankers, container ships, RO/RO and cruise ships rely on Inchcape Shipping
Services to safeguard their interests during the port call.
Our Global QA procedures are uniquely ISO accredited to ensure highest industry
standards, which we document together with our customers in Service Level Agreements
and ensure adherence by measuring the deliverables through KPIs. An additional and
distinguished benefit of our structure is our ability to deliver uniformity in areas
such as reporting, messaging, documentation, and disbursements. To manage all of
our port calls, ISS is the only global agent with an operating platform (POPDA)
that is common across all our offices. The integration into our financial system
ensures a very fast D/A turnaround time and a high data quality.
In addition, our excellent relationships with local authorities in the countries
we operate in is of benefit to our customers, as our high ethical standards, reliability
and quality of our services is recognized by all parties, which facilitates local
operation & documentation processing and eliminates risk of vessel delays, crew
members being held up etc.
As a globally based company we enjoy economies of scale which combined with our
collaborative attitude towards our sub-contractors and supplier partners allow us
to benefit from very competitive rates in many places, which can be used to offer
tangible cost savings for our customers.
The ISS strap line ‘A world of local expertise’ is truly a composition
of unique selling points; in all countries where we are represented, we set us apart
by having the knowledge, infrastructure and assets to execute the port call to the
highest possible standards.
If you would like to make an enquiry or require any further information, please contact us.