A WORLD OF LOCAL EXPERTISE

Protective Agency

At the heart of our more than 160 years of shipping experience is port agency, where we represent our principals’ interests in one or several of the 300 ISS office locations globally.

Every port call requires a nominated agent responsible for the operational and financial coordination between the vessel itself, the owner/operator of the vessel and the port. The owners or the charterers may choose to appoint a protective agent to look after their interests in cases where in accordance with the charter party the vessel is consigned to another agent.

Principals and nominators of any kind including, ship owners, charterers, operators (including pools), brokers, traders, shippers and receivers. – in any sector, i.e. dry bulk, tankers, container ships, RO/RO and cruise ships rely on Inchcape Shipping Services to protect their interests during the port call.

Our Global QA procedures are uniquely ISO accredited to ensure highest industry standards, which we document together with our customers in Service Level Agreements and ensure adherence by measuring the deliverables through KPIs. An additional and distinguished benefit of our structure is our ability to deliver uniformity in areas such as reporting, messaging, documentation, and disbursements. To manage all of our port calls, ISS is the only global agent with an operating platform (POPDA) that is common across all our offices. The integration into our financial system ensures a very fast D/A turnaround time and a high data quality.

In addition, our excellent relationships with local authorities in the countries we operate in is of benefit to our customers, as our high ethical standards, reliability and quality of our services is recognized by all parties, and it is the basis on which we safeguard the customers interests by stepping in, if the performing agents do not conform.

The ISS strap line ‘A world of local expertise’ is truly a composition of unique selling points; in all countries where we are represented, we set us apart by having the knowledge and infrastructure to protect our customers interests during the port call to the highest possible standards.

If you would like to make an enquiry or require any further information, please contact us.